Resumé for Caroline Snodgrass

CAROLINE L. SNODGRASS
2683 Petunia Ct · Fayetteville, AR · 72701 · 479-521-5855 · 479-409-6635 (cell)
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PROFESSIONAL EXPERIENCE

Technical Writer | Acxiom Corporation, Fayetteville, AR
April 2006 - present
• Prepare, edit, and publish end user documentation for grid-based services sold to large clients.
• Work closely with project managers, program managers, and software developers to gather content and ensure
accuracy and relevancy for target audience.
• Deliver release information to stakeholders and customers as needed.
• Help implement and manage a content management solution for the documentation team.

Documentation Specialist | Tyson Foods, Inc. Springdale, AR
October 2004 – April 2006
• Developed Sarbanes-Oxley compliant policies and procedures for IS department.
• Created and published support documentation for internal security applications.
• Played key role in selection and implementation of online LMS program for security awareness training for
enterprise.
• Advised IS Help Desk staff regarding technical accuracy of support documentation.

Software Tester | Acxiom Corporation, Fayetteville, AR
August 2002 – October 2004
• Worked with development teams and customer service teams to ensure process was efficient and
information/projects delivered were of high quality.
• Developed test plans, specifications and test cases.
• Identified and tracked all obstacles and issues to ensure their resolution before product release.
• Provided Acxiom teams with metrics data related to product quality schedule and risk.
• Assisted in determining a certification declaration.

Technical Writer | Acxiom Corporation, Fayetteville, AR
April 2000 – August 2002
• Developed support material for internal and external customers.
• Served as user advocate.
• Worked closely with software engineers to develop training material for applications.
• Initiated a collaborative relationship with other technical writer teams across enterprise.
• Conducted training and information-sharing sessions between business units.

Computer Education Specialist | Washington Regional Medical System, Fayetteville, AR
September 1997- April 2000
• Trained over 350 employees to use hospital computer systems.
• Saved $22 per employee by creating in-house training materials.
• Lead web site committee in creation and maintenance of web site.
• Provided technical support to users.

Graduate Student
University of Arkansas College of Education
August 1996 - August 1997

Account Coordinator | Blackwood/Martin Advertising, Fayetteville, AR
July 1995 - August 1996
• Scheduled production and monitored job traffic.
• Created, edited and tracked marketing reports for clients.

Personnel Specialist | J.B. Hunt Transport, Inc., Lowell, AR
February 1994 - July 1995
• Conducted internal investigations of Equal Employment Opportunity Commission (EEOC) charges of
discrimination filed against company.

EDUCATION

University of Arkansas
Master’s Degree - Educational Technology 1997
Bachelor of Arts - Journalism 1993