Seminar: Service is a Profession - A Career

This seminar is dedicated to people who deal with customers. You will be able to choose new skills that fit your personality.

The class will be in Spanish

Modules:
I. Foundations for Customer Service.
II. A Model for Customer Relationships.
III. Communication.
IV. Your Impact on the Customer

Participants will leave this seminar knowing how to use extraordinary service to distinguish your business and to create customer loyalty to your organization.

Duration: 8 hours
Date: Wednesday, July 25th , from 9 am to 5 pm

Investment:
1 to 3 participants:$ 110 each
4-6 $ 99 each
7 and + $ 90 each
Lunch, workbook and DISC assessment are included.

Instructor: Lida Arthaud, Executive Director - Border Intl Services. From 1989 to 2004 Executive Director of Staff Corporativo, a consulting company in the area of HR and Training serving the Juarez, Mex/ El Paso,TX area understanding both cultures. Clients with training programs; Yazaki, Lear Corporation, Leggett & Platt, Siemmens, ADC, etc,

Place: This seminar will be held at NTI (Northwest Technical Institute), 703 S. Old Missouri Rd., Springdale, AR.

Please RSVP before July 23, 2007 at (479) 366-7129 or (479) 876-5720 or by e-mail: bisllc@cox.net